Manage your account and your data

Open Settings. On a computer, the sections are in a menu on the side; on a phone, they're listed one under the other.

Profile

Your first and last name, country, phone number and photo. Your photo is shown to you and your team, never to visitors.

Your email is your sign-in address and can't be changed here.

Password

Enter your current password, then the new one twice. Changing it signs you out on all your other devices.

Forgot your password? On the login page, click Forgot password?: we email you a 6-digit code to set a new one.

Workspace

• Workspace name: shown in your dashboard, in your team's live chat console and in team emails. Visitors never see it.
• Business name: your AI agent introduces itself as the assistant for this business.

Language

The language of your dashboard and of the emails we send you: English, French, Italian, Spanish, Arabic or Thai.

This doesn't change the language your agent speaks with visitors: it always answers in the visitor's language. The widget's own buttons and labels are set on Install (see Set up your AI agent).

Your data

• Download my data: a file (JSON) with everything in your account: your profile, workspace, knowledge, conversations, leads, support tickets and support chats.
• Delete my account: permanently deletes your account and everything in it, at once. Any paid plan is cancelled immediately. Type your email to confirm. This can't be undone.

For your team's agents

Agents have their own settings: Profile, Password and Language. Only the account owner can change the workspace, billing or data.