Manage your plan and payments

Everything is on Billing. Only the account owner can see it. Payments are handled by Stripe: your card details never reach Thaelior.

Choose a plan

Under the plans, pick Monthly or Annual (two months free), then click the plan you want. A secure Stripe page opens for your card. Once paid, your new plan is active straight away.

Upgrade

Click Upgrade to a higher plan, or Switch to annual. You pay the difference for the rest of the current period right away, and the new limits apply at once.

Downgrade or switch to monthly

Click Downgrade to a lower plan, or Switch to monthly. You keep your current plan until the end of the period you've paid for, then the change applies. There's no refund for the current period.

If the new plan keeps conversations for less time, the confirmation tells you: older conversations are deleted once it applies.

Changed your mind? Keep current plan cancels the scheduled change.

Cancel

Click Cancel plan. You keep your plan until the end of the period you've paid for, then your account moves to the Free plan. There's no refund for the current period. Your agent, knowledge and data stay; only the limits change.

Until that date, Resume plan undoes the cancellation.

When your account is back on Free, the Free limits apply, including its 50 messages in total. If they're already used, your agent stays hidden on your website until you choose a plan again. See Plans, message limits and what happens at the limit.

Change your card

Under Payment method, click Update payment method. A secure Stripe page opens where you can change your card.

If a payment fails, we email you. Update your payment method; the payment is retried automatically over the next few days.

Invoices and receipts

Invoices lists every invoice, newest first, with its amount and status: Paid, Due or Void. Click PDF to open one. Show more loads older ones.

Stripe emails a receipt for each payment to the address shown under Payment method.

Complimentary and Custom plans

• Complimentary plan: Billing shows until when it's free. Subscribe before that date to keep it without a break.
• Custom plan: it's managed by our team. To change or cancel it, get in touch with us from Billing.